Our cancellation policy is simple.
You can cancel any time up to two weeks before your course for a full refund.
You can cancel between two weeks and one week before your course for a 50% refund.
If you cancel less than one week before your course you will receive no refund, but you will be eligible to rebook on another course with a 50% discount.
In all of these scenarios your Moodle account will be closed with immediate effect.
How to cancel: just email firstname.lastname@example.org to let us know.
Non-attendance will not be grounds for any refund or future discount, but your Moodle account will remain open in line with our standard terms and conditions.
If you are unable to attend the course you can substitute another person up to 24 hours before your course, but you must let us know that other person's name and email address or telephone number. You can expect us to accept your substitute in good faith, but we reserve the right to refuse a substitute in exceptional circumstances e.g. where the substitute has become ineligible to attend our courses because they have breached our terms and conditions.
Your Moodle account will be transferred to your substitute.
If we cancel a course for any reason you will be eligible for a full refund and free attendance at any alternative course of your choice.