About Us
Training courses are provided by Wuestefeld and Doyle Limited, trading as WuDo Solutions and registered in England (company number 09677121). Our registered address is 15 Warland Road, London, SE18 2EX.
Your Acceptance of Our Terms and Conditions
You will be deemed to have accepted our terms and conditions when you book training with us. Please ensure you read and understand them – and if you have any questions please get in touch.
Payment
Payment for courses will be taken at the point of sale/booking, or will be invoiced on or before the training booked takes place. This is because we spend significant time and resources with pre-course preparation and support: your learning starts as soon as you book.
Payment can be made by phone, by post, or online and via card, cheque or BACS/bank transfer.
For invoices we will contact you to see if further information is needed to ensure our invoice will be paid such as a purchase order number or new supplier information. If we do not get a response to this contact we will assume you no longer wish to proceed and withdraw your place.
When an invoice is issued payment terms are 30 days from the date of the invoice. Payment is deemed to have been made when you have initiated payment electronically, given us payment details via the telephone, or a cheque has been received.
Late payment
An invoice that has not been fully settled will be considered late from midnight on the 31st calendar day after it was issued, and on that day late payment fees will be applied and interest applied to the outstanding amount. We will also seek compensation for any losses or costs we incur whilst waiting for payment, or seeking payment. Therefore if there is a risk that payment will be late you should contact us to let us know, so that we can if at all possible make arrangements that avoid these charges.
Late payment legislation requires us to charge late payment fees and interest of fixed amounts/percentages.
Late payment compensation, interest and fees:
| Invoice Amount (£) | Less than 1,000 | 1,001 to 9,999 | 10,000 or more |
| Fee (£) | 40 | 70 | 100 |
Annual interest rate: 8% above the Bank of England’s base rate (at the time of writing 4.75%) = 12.75%. Interest is calculated daily and applied to the whole amount of the invoice (i.e. including VAT). Late payment costs, interest and compensation will be claimed at the time the original invoice is fully settled.
Fees for time spent seeking settlement of debt shall accrue at a rate of £75.00 per hour, in quarter hour increments and this shall cover the cost of staff time, postage, phone calls and all other efforts to seek payment.
Next Steps
If an invoice is not settled within 60 calendar days after it has been issued we reserve the right to initiate legal action or engage the services of a debt collection agency. The costs of debt collection or legal action will be added to the amount outstanding.
We reserve the right to refuse access to our courses for any individual or staff from any organisation if payment for previous courses is outstanding, or for any other breach of these terms and conditions.
Cancellation
Places on our courses may be cancelled up to 24 hours before the course starts and if this happens there will be a full refund.
Alternatively you may transfer your place to another person at no cost up to 24 hours before the course starts if you tell us who you have transferred your place to and give us their contact information.
If we cancel a course for any reason you will be given a full refund, or you may transfer your place to an alternative course date.
Data Protection
Trainees’ data will be handled in line with our data protection policy.
Access to Courses
We will make every effort to accommodate trainees’ needs for adjustments to help them take full part in any course. This may include disabled access, sign language interpreters, etc. However, trainees must let us know of any needs that we should be aware of to do so and WuDo Solutions will not be liable for not accommodating any needs it could not reasonably have been aware of.
Use of this website and course materials
Trainees must not:
- allow any other person to access their learning materials;
- use the details of any other course attendee or participant for any purpose other than interaction for the purposes of their learning;
- harass, cause offence, or be in any way vexatious to any other course attendee;
- promote to other attendees views that are offensive, or illegal;
In addition trainees must not:
- share course materials with any other person who is not a fellow trainee or employee of WuDo solutions;
- reuse course materials for their own purposes without the express permission of WuDo Solutions;
- use templates or other materials in a manner that does not acknowledge WuDo Solutions as the author or intellectual property owner of those templates or materials.
General Conduct
WuDo Solutions is committed to equality and diversity and respecting the contribution or all course attendees. Trainees must not act in a way that compromises these principles.
General Conditions
Wuestefeld and Doyle Limited asserts and reserves its rights as the author or intellectual property owner of all course materials and templates.
WuDo Solutions reserves the right to amend, withdraw or otherwise vary any course or part of a course at its own discretion.
Breaching these Terms and Conditions
If any person is found to be in breach of these terms and condition we may remove that person’s access to a course without a refund and without notice, and may also consider them ineligible to attend future courses.