Find out how we use your data and why:
Download our detailed privacy statement here
Information governance is one of our passions, so naturally we always embody best practice when using information about people. Therefore we can confirm we are registered with the Information Commissioner and our registration number is ZA285275
The most important thing to remember is that you own information about yourself, and you have the right to decide how it should be treated and handled. Whatever you decide, just tell us what you want, and we will do it, or explain to you why if we can’t.
As a visitor to our website you may have seen our cookie notice. Cookies are used by us to look at how people interact with our website and their journey from arrival to leaving. This helps us check what works and what doesn’t, and gives us useful information we use to improve our service. Cookies are completely anonymous and we cannot identify you or anyone else from them.
When you take one of our courses, this is what happens unless you tell us otherwise.
We process and store your information to ensure:
- we can contact you to confirm your booking, and give you details of your course;
- you get your course materials and certificate of attendance or completion;
- we can ask you for feedback and, if you are willing, a testimonial;
- you receive the Wuestefeld and Doyle Newsletter;
- we can process payment;
- to collate the feedback trainees give us, but this will be anonymised;
- to analyse the demographics of our trainees, but this will be anonymised.
To do this we will only obtain the minimum necessary information possible. If we need more information we will ask you (or your employer if they have booked you on a course) directly for it, and explain why we need it.
These are the only times we will contact you:
- To respond to enquiries;
- To send your our newsletter;
- To acknowledge your order and thank you for it;
- To remind you of the date and time of courses you are attending;
- To let you know course materials have been published;
- To give you your attendance certificate;
- To invite you to take part in your optional CPD assessment;
- To give you your CPD certificate;
- To ask you to complete a feedback survey;
- At three months to see how you are applying your learning;
- A final follow up at six months
We may not necessarily do all of these. Two or more of these contacts may be combined into one.
What we don’t do is:
- share information about you with anyone else.
That means we will never tell anyone you have attended one of our courses, publish any information about you, or give your details to any other company.
The only exception is if we are legally obliged to do so.
- share information about you within our business for other business purposes without your permission.
That means we won’t contact you to ask you to participate in research, or contact you about any of our other business services unless you have specifically confirmed you would like us to.
- share information about you with other trainees.
You should also know:
- We will only keep information about you for so long as you are receiving training or post course support, which is usually for six months after your course; and as long as you stay subscribed to our newsletter, from which you can unsubscribe at any time.
- All your information is kept securely; is only accessible to people who need to use it for the purposes of communicating with you or providing training; and is stored in the United Kingdom.
- All our staff are trained in data protection and data handling.
- You can find out what information we hold about you by making a subject access request at any time to hello@wudo.solutions. This is always free of charge.