Navigating the steps of freedom of information requests can be complex. Considering requests, seeking clarification and applying exemptions is a normal part of obtaining and sharing data. It can, however be difficult to get everything right when dealing with a large volume of requests or when requests are complex.
That’s where this flow chart comes in. It will help you navigate the key steps to handling freedom of information requests from start to finish, helping you ensure you have the right processes in place and each request flows as it should.
Freedom of Information Flowchart
Use the flowchart to benchmark your systems, or as an at-a-glance assurance framework. You could copy it into your policies and procedures to help people understand how FOI works
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What Else to Read?
This flow chart covers the normal end-to-end process for handling FOI requests. After requests are closed you might be asked to do an internal review, which is when requestors are dissatisfied with your response. You can read more about how to handle internal reviews here.